Cut intake processing from 11 minutes to 38 seconds per patient
NorthArc Clinic · Automation · Healthcare
38s
Avg. intake time (was 11 min)
94%
Error rate reduction
8 wk
Delivery timeline
The challenge
Patient intake involved staff manually copying data between four systems — EHR, scheduling, billing, and insurance verification. Errors were common and compliance was a constant worry.
Our approach
We mapped the full intake workflow and automated the handoffs between all four systems using a custom orchestration layer. Insurance verification now runs in parallel and every transfer is auditable.
The outcome
Intake processing time fell from 11 minutes to 38 seconds. Error rate dropped by 94%. Staff now focus on patients, not copying.
“Moving data between systems reliably in healthcare is genuinely hard. arkOne got it right the first time.”
— Dr. Priya Nair, Operations Director, NorthArc Clinic